The onboarding process for new customers consists of 3 simple steps to ensure you get value from Spacebring from day one.
Step 1. Receive all the setup guidelines
Once you sign up for Spacebring, you are assigned to a success manager who will guide you through the platform setup and assist with implementation from then on.
What to prepare for the initial setup:
Choose the name for your member web portal and mobile app.
Square logo for the member web portal.
200-300 character description of your workspace.
Prices and description of your rooms, desks, and plans.
The text of your privacy policy and terms of use (if available).
Steps
Log in to Spacebring as an administrator.
Watch our on-demand "Introduction to Spacebring" webinar to get started.
Schedule an onboarding session for additional guidance if it's included in your plan (optional).
Time required: 1-2 hours.
Outcome: you received access to managing Spacebring and learned how to configure Spacebring. You're now fully equipped to start managing your business with Spacebring.
If you booked an onboarding call with us, you'll also receive a personalized implementation plan.
Step 2. Complete the setup
After watching the webinar, complete a few more steps by yourself, like opening an account with a payment gateway, adding all rooms, collecting members' emails, etc.
What to prepare for setting up Spacebring:
Users' names and emails, as well as their company information (if available).
Account with a payment gateway.
Steps
Follow our "Get started" guide for new Spacebring customers.
If you have any additional questions, look them up in our Help Centre or contact our support team.
Time required: from 2 hours to several days, depending on how quickly you can create all the content in the app and invite users.
Outcome: Your member web portal is ready for use. Your members have been invited and have started using the new app. Your member mobile app has been published with the following mobile release.
Step 3. Promote member web portal and mobile app
Now that users create all bookings and make payments via your member web portal and mobile app, implement more Spacebring solutions to automate tedious tasks, increase your efficiency, and improve member retention.
What to prepare for a seamless launch with Spacebring among users:
Integration with a marketing site.
Posts on social media about the member web portal and mobile app available for bookings.
Updated house rules stating that bookings and payments will only be processed through the member web portal and mobile app.
Time required: up to 1 hour to publish social media posts and integrate the app with a marketing site.
Outcome: your room booking, desk booking, invoicing, and payments are mostly fully automated.
Even beyond the onboarding time, we help you by sending personalized tips on promoting your apps, conducting free webinars, and increasing user activation.
Enterprise customers also enjoy regular check-in calls to review progress and get advice on getting the most out of Spacebring.