The Kisi integration provides temporary access to specific users and companies for designated locks. Users can unlock doors directly from the Access page in both the member web portal and mobile app.
Kisi is a distinct company not affiliated with us. For any inquiries regarding Kisi's solutions, services, or pricing, please reach out to Kisi directly. We do not have the authority to provide information or support on behalf of Kisi.
Prerequisites
To enable Kisi integration with Spacebring, make sure you meet these requirements:
1. Have your Kisi account set up with all locks configured and added to access groups created exclusively for Spacebring.
Reusing existing access groups you have previously configured for other applications will result in errors.
2. Disable the Bluetooth requirement for the locks in the Kisi app.
If enabled, users won’t be able to unlock doors using the Access page in the member web portal or mobile app, as Bluetooth unlocking is only supported via the Kisi app itself.
3. Have access to the Kisi owner account.
Connect the Kisi integration
Press the menu (...) next to the location's name > go to the Integrations page.
Find the Kisi integration page.
Press
Connect.Fill in the details of your Kisi account. In the "Email" field, add the email address of the owner of your Kisi account.
Manage the visibility of the Access page. Understand visibility settings
If you want nonmembers to open the doors through member web portal and mobile app when they make a booking, choose "Public" in the "Visibility" field.
5. Select the name of the Place where your Kisi locks were added > press Save.
You can connect a separate Kisi account to each location in Spacebring.
Configure the Kisi integration
The integration between Spacebring and Kisi allows granting access based on the following conditions:
Subscription
Room booking
Desk booking
Office booking
Equipment booking
Parking booking
Access for subscriptions
To automate access for subscriptions, open Spacebring and do the following:
Navigate to Billing > Plans.
Create or edit a plan and select the desired Kisi access group in the "Access" section.
Create a subscription manually or let users sign up for plans by themselves.
For long-term rental resources, go to Resources page > edit the necessary resource > in "Access" section select the desired Kisi access group.
To grant access to your existing members, edit their subscription and choose the Kisi access group. Adding or editing access takes effect immediately.
Access for resource bookings
To automate access for resource bookings, do the following:
Navigate to Resources > Rooms, Desks, Offices, Parking, or Equipment page.
Add or edit a resource > select the desired Kisi group in the "Access" section and press
Save.
Access is granted for all future bookings only if an access group is selected or edited for the resource before the booking starts. If the booking has already begun, updated access will not be granted.
How the Kisi integration works
Access based on subscriptions
When a user obtains a subscription—whether by self-sign-up or admin allocation—they are added to a specific access group for as long as their subscription is active.
When a subscription is created for a company, all users within that company are synced to Kisi and granted access.
The access is granted at midnight (00:00) on the subscription’s start date.
If the company’s subscription is canceled or expires, Kisi access for all associated users will be revoked.
The subscription remains active from its start date until its end or cancellation date, regardless of the payment status of the member's invoices. To revoke access, schedule a subscription end, or cancel it.
Access based on bookings
Users who make a booking are granted access to the designated access group for the entire duration of their booking. Additionally, any invitees to the room booking will also receive access.
Users will have a 30-minute grace period before and after the booking time:
Booking date & time | Access to the predetermined access group |
1/8/2024 12:00 PM - 4:00 PM | 1/8/2024 11:30 AM - 4:30 PM |
5/12/2024 9:30 AM - 11:30 AM | 5/12/2024 9:00 AM - 12:00 PM |
How users unlock doors
Users who have an active subscription or booking go to the member web portal or mobile app > Access page.
They see the locks they are eligible to access based on the access group in their booking or subscription.
Tap the lock to unlock the door.
Let customers know how to unlock doors
When users book a resource or start a subscription, they do not receive automated emails from Kisi regarding physical access. Set up your instructions once to ensure immediate access for every visitor:
Add booking instructions: Navigate to Resources > select a resource > click the menu (...) next to it >
Edit. Add a "Custom confirmation email" (e.g., for nonmembers). Inform them that upon arrival, they should log in to the member web portal or mobile app to unlock doors via the Access page.Create a location guide: Navigate to Support page > Guides and create a "How to enter the space" guide. This ensures all members and visitors can find instructions on using the digital locks at any time.
Disconnect the Kisi integration
Press the menu (...) next to the location's name > go to the Integrations page > Kisi.
Press
Disconnectand confirm your choice.
When the integration is disconnected, access will not be granted for future bookings or subscriptions. Any access already granted remains active and must be revoked manually through the Kisi dashboard.
FAQ
Why is the Kisi integration failing to connect in Spacebring?
Why is the Kisi integration failing to connect in Spacebring?
To connect the Kisi integration to Spacebring successfully, make sure to avoid the following common mistakes:
Wrong email, password, or domain name: Double-check the credentials of your Kisi account that you're entering in Spacebring.
The email you use doesn't have the owner role in your Kisi account:
Make sure to type the email address of the Kisi account owner. Entering the wrong email will result in an "Unauthorized" error.You have more than 10 active API connections/logins in Kisi, which prevents you from creating a new one.
Contact Kisi and remove some existing connections to bring the total below 10.
Which access control integrations support unlocking doors directly from Spacebring?
Which access control integrations support unlocking doors directly from Spacebring?
Spacebring also has native integrations with SALTO KS, Tapkey, and Avigilon Alta. These systems work similarly to Kisi and Brivo and automate access granting and revoking based on user bookings and subscriptions. However, with these, users unlock doors through the SALTO KS, Tapkey, or Avigilon Alta apps.
How to set up access groups for different doors?
How to set up access groups for different doors?
To ensure a seamless flow for your members, create multiple access groups in Kisi based on your space layout and then link them to the specific resources or plans in Spacebring:
Front door lock: If you only have one main door, create a single access group and link it to all your resources and plans.
Front door lock and Private offices locks: To give office tenants private access, create separate access groups for each individual office. Each group should include the "Front door" lock plus that "Specific office" lock. Link each unique group to its corresponding office resource.
Front door lock and locks for certain rooms:
Create groups for each "Room" + "Front door". Link each room to the access groups you created for it so users only access the specific room they booked.
To provide access to desks, open spaces, or lounges, you only need one access group containing the "Front door" lock.
Tiered access: For members on different plans, create groups with the same locks but different time restrictions. Link these groups to the corresponding plans — for example, a "9 AM – 6 PM" group for regular members and a "24/7" group for those on exclusive plans.