Clear communication is the key to a hassle-free migration to Spacebring. Follow our recommended steps to ensure a smooth transition for your customers.
Step 1. Announce migration to your members
Notify members ahead of the migration with a clear, informative email. Key details to include:
Migration date, when they can expect an invitation from the member web portal
How will the migration affect existing subscriptions and bookings made in the previous system
Cut-off date for using the old system.
Step 2. Prepare communication channels
Set up the communication channels before inviting members. This enables customers to instantly access updates, fostering community beyond bookings and payments.
Tips to get started:
Create a welcome post announcing the transition and highlighting key information about the member web portal.
Pin the post so it stays at the top for easy visibility.
Use hashtags to help members quickly find specific content through search.
By preparing content in advance, members will have all the needed context as soon as they log in, making the onboarding experience smoother and more engaging.
Step 3. Create educational guides in Spacebring
Location guides are a great way to provide essential information and help users navigate your space. Recommended guides to include:
How to find your space (directions, access instructions)
How to become a member
Parking information
House rules (e.g., room etiquette, kitchen use, noise guidelines)
Step 4. Invite members
To invite members to a member web portal, choose one of the recommended migration routes:
Invite all users at once for a quick transition.
Invite users gradually over a few days if you have a large number of members.
No matter which approach, set a clear deadline for inviting members. A defined timeline keeps the process organized and helps ensure a coordinated migration.
Step 5. Gift your members
Gifting helps members get comfortable with the new platform and adopt it more quickly.
You can offer:
Extra credits or day passes to encourage bookings
Trial days or discounts for first bookings
Special promotions like seasonal or member appreciation deals
Referral incentives rewarding members who invite others
Discounts on the first subscription period to enhance their experience
Step 6. Place QR codes in your space
Create QR codes for Rooms, Desks, and other key pages in the member portal, and place them around your space (e.g., reception, meeting rooms, kitchen).
This makes it easy for members to access the platform, download the app if needed, book resources, and make purchases—encouraging independent use and boosting familiarity without staff help.
