Administrators can remove any user from their view in the app and by removing them, manage these users' roles. Based on the user role, the process of removing a user happens on different pages.
Remove a member
If the user is no longer your member and you need to remove them from the Community, follow these steps:
Go to the Locations > Community > click on the necessary user to open their profile.
Scroll down > press
Removeand confirm your choice.
These steps do not delete the user's account from the app and only make them nonmember. Only the user themselves can delete their account.
What happens when you remove a user from the Community
The user becomes a nonmember and appears for administrators on the Community >
(...)menu top right > Nonmembers page.The user has the nonmember's rights in the app.
The user who used to be an administrator automatically and immediately loses their administrator's rights.
The user's active subscription automatically gets deactivated.
The history of the user's credits, payments, invoices, bookings, etc, is preserved for an administrator.
Administrators can restore the user to the Community at any time.
Delete a nonmember
Administrators can delete nonmembers from the location by following these steps:
Go to the Locations > Community.
Click on
(...)menu in the top right corner > press Nonmembers.
3. Switch from Companies to Users section > click on the necessary user to open their profile.
4. Scroll down > press Delete and confirm your choice.
If a nonmember is deleted, they can still access the app, but they will no longer appear on the nonmembers' list and the administrator won't be able to view their past data or reinvite them to the Community. However, if the user performs any action in the app, such as making a booking, payment, or sending a chat message, etc., they will become a nonmember again.