Skip to main content
Auto-Remove Members
Updated over 2 weeks ago

Your app enables you to automate the offboarding of individual users or companies.

Administrators enable the "Auto-Remove Members" property, which allows them to remove members from the Community page once their subscription ends.

Configure "Auto-Remove Members" property

  1. Administrators go to the Locations > Settings > Community page.

  2. Manage the "Auto-Remove Members" switch:

    • If enabled, members automatically become nonmembers when their subscription expires.

    • If disabled, members don't become nonmembers when their subscription expires. They are still considered your members and are listed on the Community page.

With the "Auto-Remove Members" switch enabled, only members whose subscriptions end on the specified date are automatically removed from the Community. If an administrator cancels a subscription, they must also manually remove the member.

How members are removed

With the "Auto-Remove Members" switch enabled, individual members or companies become nonmembers when their subscription expires. The expiration date depends on the "End Date" set inside the subscription. Administrators can set the expiration date when creating or editing the subscription.

Once the subscription expires, the member or company becomes a nonmember.

Notes

When a company subscription expires, the company and its members without personal subscriptions become nonmembers.

However, if a user's personal subscription expires but they belong to a company with an active subscription, the user will remain a member.

Did this answer your question?