A nonmember is a customer in your space who does not belong to the community and only occasionally makes bookings or joins events. Thus, nonmembers don't have the same level of access to facilities, services, and benefits as members. A nonmember can also be your former member.
Your app allows you to easily track nonmembers' activities, handle them efficiently, and interact with them to grow the community.
A user could be a member of Location A and a nonmember of Location B simultaneously.
How a user becomes a nonmember
Nonmembers are listed on the Community > (...) menu top right > Nonmembers page. A user becomes a nonmember and appears on this page in one of the following ways:
A user has made a booking or purchase through your app at least once.
A user is your former member and has been removed from the Community by administrators.
An administrator added a nonmember manually on this page.
Nonmember rights in the app
Activities | Available for nonmembers |
View and interact with the content that has "Public" visibility (or "Network Members" if the user is a member in another location) | ✓ |
Receive and pay for invoices | ✓ |
Sign up for plans | ✓ |
Access information about their previous subscription, invoices, or credits | ✓ |
Use credits | ✗ |
Buy credits | ✗ |
Use day passes | ✗ |
Nonmember users become active and count towards your subscription for the app only if they do something useful in the app and meet the criteria.
Each location has a unique list of nonmembers who have interacted with it in some way.
View nonmembers
Administrators can view nonmembers' activity on the following pages in the app:
1. Locations > Community > (...) menu top right > Nonmembers. You can use the Nonmembers page to access user profiles (full names, emails, bookings, payments, invoices, and more) and company profiles (names, payments, invoices).
If you remove a company, it disassociates with company members. Therefore, nonmember companies do not contain users.
2. Locations > Analytics page. It shows the consolidated information on members and nonmembers. In case you need to check only the list of nonmembers, download custom reports.
3. Notifications page. According to the notification settings you configured, you'll see the history of nonmembers' actions.
Invite nonmembers & restore companies to Community
You can quickly move nonmembers and removed companies to the Community page by following these steps:
To restore a nonmember to the Community, select this user on the Nonmembers page and press
Invite. Once invited, the user receives the email invitation and can access the app as a member.To restore a company, navigate to Locations > Community >
(...)menu top right > Nonmembers > select a company and tapRestore. After this, the company will reappear in the Community, and you will be able to add or invite company members.
Delete nonmembers
If there is no longer a need to keep the data of some nonmembers and you want to delete their data from the Nonmembers page, please follow these steps:
Go to the Locations > Community.
Press
(...)menu top right > Nonmembers page.Open Users > select the user > scroll down > press
Deleteand confirm your choice.
Deleting a nonmember is irreversible and cannot be undone. You cannot delete a nonmember company.
Deleting a nonmember only removes the user from the Nonmembers page, but it doesn't erase their booking and payment history. If the user becomes a nonmember again, their previous profile history will still be available to administrators.