Spacebring allows you to add a nonmember manually to issue an invoice to them or make a booking on their behalf.
There are three ways to add a nonmember:
Add a nonmember from the Customers page
If you need to issue an invoice to a nonmember for a service other than a booking, follow these steps to add them:
Go to the Customers page > press the menu (...) top tight >
Add nonmember.
Fill out the customer's name, email address, and phone number.
Press
Done. The customer's profile is created on the Nonmembers page.
To issue an invoice to a nonmember:
Go to the Billing page in their profile.
The customer will receive an invoice via email with the
Paybutton and can pay online by card or bank debit.
Add a nonmember from the booking creation page
If you need to make a booking for a nonmember, follow these steps to add them:
Go to Resources > Rooms, Desks, or Parking > select the resource the nonmember wants to book.
In the "Booker" dropdown, find the
New nonmemberoption.
Enter the customer's details and complete the booking. This will create a nonmember profile for the user automatically.
Follow these steps to issue an invoice for the booking.
Add a nonmember from the Contacts page
When walk-ins leave their contact details through the Reception app, you can add them as a nonmember with just one click without manually re-entering their information. This is useful if:
You need to create a booking for them (e.g., they’re paying externally or via invoice).
You need to issue an invoice for a service or resource.
Go to Service > Visitors > Contacts page.
Click a contact to open their details.
Click to add them as a nonmember.
To make a booking for them, go to the Resources page, and type their name in the "Booker" field — it will appear automatically.
To issue an invoice for them, click their name to open their newly created nonmember profile > go to Billing.
We recommend promoting customer independence and encouraging new customers to complete their booking or purchase on their own.
However, if you need to accept payment via bank debit to save on credit card processing fees or if there is any other reason why the customer is unable to complete the booking or payment by themselves, you can add them as a nonmember and book or issue an invoice to them.