Understand tracking notifications
Tracking notifications helps administrators stay informed about important activities in their location. These notifications are divided into two main categories:
Activities related to other users' accounts
Updates from integrations connected to this location (Google Calendar, Xero, QuickBooks Online, etc.)
Activities related to other users' accounts
Administrators can receive notifications about the activities of these users:
Administrators
Location members
Network members
Nonmembers.
Administrators can receive notifications about the following activities:
Rooms |
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Desks |
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Offices |
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Parking |
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Credit Packages |
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Invoices |
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Events |
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Benefits |
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Shop |
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Updates from connected integrations
Administrators receive notifications when certain integrations fail due to incorrect setup in this integration account.
Notifications are triggered for integrations like:
Google Calendar
Xero
QuickBooks Online
Integration | Error message | Description |
Google Calendar | Google Calendar failed to create a booking because another one exists at [time] | This error occurs when Google Calendar attempts to create a booking for a time slot when another booking already exists. Check which booking was attempted to sync and which one exists in the app for that time. |
Google Calendar | Google Calendar failed to create a recurring booking in [room name] | Google Calendar tried to sync a recurring booking, however, recurring bookings are not supported in Spacebring which caused an error. Create the necessary bookings as one-off bookings in the app instead. |
Xero | Xero failed to sync an invoice [invoice number] from [location name] due to an error "Account code '200' is not a valid code for this document | Your "Sales Account" in Xero is missing a value in the "Code" field. Go to the "Sales Account" in Xero and input "200" in the "Code" field. |
Xero | Xero failed to sync an invoice [invoice number] from [location name] due to an error "You must specify an Account ID for the payment" | Your clearing account in Xero is missing a value in the "Account ID" field. Go to the clearing account in Xero and enter it in the "Account ID" field. |
Xero | Xero failed to sync an invoice [invoice number] from [location name] due to an error "Organization is not subscribed to currency [currency code]" | The "Sales Account" in Xero is missing the currency of the invoice that was attempting to sync. Add the missing currency to your Xero account. |
Xero | "Xero failed to send an invoice [invoice number] from [location name] due to an error "Bank account status invalid for payment creation" | The bank account the payments were synced to no longer exists. It may have been deleted, archived or edited in some way that disrupted the sync. You will need to correct this in Xero and remap the payments to the correct account. |
QuickBooks Online | Quickbooks Online failed to sync an invoice [invoice number] from [location name] due to an error "Business Validation Error: Make sure all your transactions have a sales tax rate before you save." | The invoice tax doesn't match the tax set in Quickbooks. Edit the existing sales tax rate or add a new one in QB in the "Taxes" menu, or edit the tax rate in your app. |
QuickBooks Online | Quickbooks Online failed to sync an invoice [invoice number] from [location name] due to an error "Subscription period has ended or canceled or there was a billing problem: You can't add data to Quickbooks Online Plus because your trial or subscription period ended, you canceled your subscription, or there was a billing problem. To update your subscription, click the gear icon and view your account information." | Your Quickbooks Online trial has expired, the subscription period has ended or been canceled, or there was a billing problem. Open your Quickbooks Online account, press on the gear icon top right, and select "Subscriptions and billing" from the Profile menu, check your trial or subscription details, and update it if necessary. |
Receive and manage tracking notifications
Tracking notifications appear to administrators on the Locations > Notifications page.
Each notification includes the company/user's name and the title of the purchased resource. Administrators can click on the notification to reveal additional details about the activity. Administrators can view the customers' profiles by clicking on the company/user's name.
To ensure administrators are always timely notified about all the important activities and updates in their location, the app sends tracking notifications via 2 channels.
Push notifications
All the enabled tracking notifications always arrive as push notifications. Receive push notifications
Each administrator can enable the tracking notifications they want to receive by following the steps below:
Open the Notifications page > tap
⚙top right.Choose the desired category > enable specific types of notifications and target audiences.
Nonmembers' and invoice activity notifications are enabled by default.
To receive notifications about user activity in a certain module, an administrator must have permission for that module. If an administrator enables notifications for the module they have no permission for, they will not receive those notifications.
Email notifications
Administrators can choose to receive all enabled tracking notifications via email, in addition to push notifications. This way, you can always get notified about important app updates, even when away from the app.
For this, just enable the "Email" switch at the bottom of the Notification Settings page upon configuring the preferred notifications.
