Offering a virtual office plan allows you to provide business addresses and mail handling services to remote members. Learn how to efficiently organize your virtual office plans through the user-friendly support ticketing system.
Create a virtual office plan
Automate your virtual office subscriptions and invoicing by creating a dedicated plan:
Navigate to Billing > Plans and click
Create plan.Enter the plan title (e.g., "Virtual Office Gold"), price, and a clear description of included services (e.g., business address, weekly mail scanning, etc.).
When creating the plan, toggle "Sign-up" switch on and select the desired sign-up type.
As a result, customers will either sign up for this plan by themselves immediately or apply for it, and you will receive the applications on the Support > Tickets page.
Handle deliveries
Once the Virtual office plan subscriptions are active, you can manage your customer's physical mail using the support ticketing system. This keeps a digital paper trail of every delivery and action taken.
Firstly, ensure that the Support page is enabled.
When mail or a package arrives, go to Support > Tickets.
Click
Create ticketand select the type "Mail and packages".Choose your virtual mail member in the "Users" section and type a message.
Only the selected user and administrators will see the ticket and its activity. Learn more about our security practices on our website.
4. Use the "Attachment" icon (or paste an image) to upload a photo of the envelope or package label. This informs the member exactly what has arrived.
5. By default, members receive push and email notifications for all new tickets and comments. They can provide delivery instructions at any time by replying in the comments.
6. Once you have processed the request, change the ticket status to "Solved".