You can customize certain email notifications sent to users by adding your own text. This allows you to create a more personalized experience for your customers and automatically provide them with all the necessary details, reducing follow-up questions.
Member invitations and invitation reminders
When you invite a new member, they receive a default invitation email:
To customize member invitation email:
Go to Location settings > Community page.
In the "Custom emails" section, enable "Invitation".
Paste your custom email text.
The invitation email always includes:
A greeting at the beginning
A call-to-action at the end for the user to sign in with their email address.
Your custom text will replace the middle section of the email.
4. Enable "Invitation reminder" to customize it as well, if preferred. This reminder is automatically sent 3 days after the initial invitation if the user has not yet activated their account.
Booking confirmations
By default, users do not receive a booking confirmation email. They only receive a payment confirmation (receipt) if they paid via a payment gateway:
To send your custom booking confirmation emails:
Go to Resources > Rooms, Desks, Parking, or Equipment.
When creating or editing a resource, find the "Confirmation email" property.
Choose which user roles should receive this email when booking and paste your custom text.
The booking confirmation email, by default, includes:
A 'Thank you' for the booking
Booking date and time
Your custom text will be inserted in the middle.
Event joining confirmations
By default, for event tickets, users do not receive confirmation emails. They only receive a payment confirmation (receipt) if they paid via a payment gateway.
To send your custom confirmation emails to event attendees:
Go to the Events page.
When creating or editing an event, enable "Confirmation email" and paste your email text.
The event joining confirmation email, by default, includes:
A 'Thank you' for joining the event
Event date, time, and venue
Your custom text will be inserted in the middle.
Shop order confirmations
By default, for shop orders, users do not receive confirmation emails. They only receive a payment confirmation (receipt) if they paid via a payment gateway.
To send your custom confirmation email for shop orders:
Go to the Location settings > Shop page.
Enable "Order confirmation email", and paste your email text.
The shop order confirmation email, by default, includes:
A 'Thank you' for the order
Purchase details: order number, products, and total amount paid.
Your custom text will be inserted in the middle.
If enabled, the same shop confirmation email is sent for all product orders.
Benefit application confirmations
By default, for benefit applications, users do not receive confirmation emails. To send your custom confirmation emails to benefit applicants:
Go to the Benefits page.
When creating or editing an event, enable "Confirmation email" and paste your email text.
The benefit application email, by default, includes a 'Thank you' for applying for the benefit.
Your custom text will be pasted after it.
Visit invitations
When members invite a visitor, they receive a default invitation email:
To customize the visitor invitation email:
Go to Location settings > Visitors page.
In the "Custom emails" section, enable "Invitation".
Paste your custom email text.
The visit invitation email, by default, includes:
The invitation to visit your space
Date and time of the visit
Visit code
Friendly ending "We are looking forward to greeting you at [Your space name]!"
Your custom text will be pasted after it.
FAQs
Where can I see all notifications and email notifications sent to my customers?
Where can I see all notifications and email notifications sent to my customers?
To view the list of notifications and emails users receive, refer to the Understand user notifications doc.
How can I customize notifications or emails that aren’t directly customizable in Spacebring?
How can I customize notifications or emails that aren’t directly customizable in Spacebring?
Use Zapier integration to customize other notifications, not included on this list of customizable emails. It supports a wide range of Spacebring trigger events, allowing you to send your own custom notifications or emails to customers based on those events.