The Support page allows users to get answers to their questions and report issues. To get started, follow the steps below.
Enable Support
To enable the Support module, go to Spacebring and follow these steps:
Go to Location Settings page by pressing the menu (...) near the location name > Support.
Enable the switch and manage the visibility of the Support page.
Your users will discover the Support page and will be able to search for answers to their questions and create support tickets. Administrators with the "Support" permission receive notifications about support tickets.
Consider making Support your exclusive issue reporting and feedback tool. This would allow you to organize tickets in one place, follow up transparently, and make data-driven decisions with Analytics. If members deliver feedback verbally, encourage them to create a ticket in Support. Print QR codes with links to the Support page and place them all around your location.
Using this module is only available on specific plans.
Location guides
Consolidate any helpful information about your space or app and answer common questions in location guides.
If there are guides created and users are eligible to see them according to the guides' "Visibility" settings, they will discover the "Guides" section at the top of the Support page. This allows users to quickly find answers to their questions without contacting your team.
