Once you create coupons and promo codes for the necessary resources, administrators and users can redeem them. This article explains how to redeem coupons and promo codes for resources and how to track their usage.
In the context of coupons and promo codes, resources include rooms, desks, events, products, and credit packages.
Use coupons and promo codes for resources
How administrators redeem coupons for resources
Administrators can apply coupons for rooms, desks, events, shop products, and credit packages at the checkout when making a purchase for themselves or another member. They do not need to enter the promo code and can apply the coupon discount directly by choosing one of the applicable coupons in the "Coupon" section. Once selected, the discounted price to pay is displayed.
If administrators or members for whom the administrator is making a purchase have a discount in their subscription, the administrator can decide whether to apply a coupon at checkout. If a coupon is selected, only the discount from the coupon will be applied to the payment price, regardless of whether it is higher or lower than the subscription discount.
How users redeem promo codes for resources
Users receive promo codes from administrators and can enter them in the "Promo Code" section at checkout when making a purchase in the app. If the entered promo code is valid, the discount will be applied to their payment price immediately and users can see the discount they are eligible for.
If users have both a promo code and a discount in their subscription, they can decide whether to apply the promo code at checkout. If entered, only the discount from the promo code will be applied to the payment, regardless of whether it is higher or lower than the subscription discount.
Track coupon and promo code usage on resources
How administrators track coupon and promo code usage on resources
To track coupon and promo code usage, administrators go to the Locations > Settings > Discounts page and open a specific coupon or promo code. They can see the number and list of all redemptions with the following details: customer name, the resource on which the coupon or promo code was applied, and the redemption date.
Administrators can also track the analytics of all coupon and promo code usage by exporting a "Transactions" report from Analytics. The report provides information on the coupon, promo code, and discount applications across all transactions in your app.
How users view their discounts
Users can see their discount immediately at the checkout under the "Promo code" section after entering a valid promo code.
The applied discount is also displayed on the transaction in the app.
FAQs
Why does the user see the "Promo code is not valid" error?
Why does the user see the "Promo code is not valid" error?
The "Promo code is not valid" error means that the incorrect code was entered, the promo code expired, reached maximum redemptions, the coupon was archived, or the user is not eligible for it.