By default, all transactional emails are sent from [email protected] with a footer containing Spacebring's postal address to comply with anti-spam laws. You can customize this sender email address by setting a custom MAIL FROM email address.
This helps your customers better recognize your business and improves the deliverability of emails in specific scenarios.
Custom MAIL FROM is a paid add-on. Pricing
How to get custom MAIL FROM
Prerequisite
Have an active subscription with an Essential or higher plan.
Get custom MAIL FROM add-on
Contact us at [email protected] and share the email address you want to use to send emails to users.
Upon your confirmation, we will charge €50 to your account's default payment method.
Our team will send you a file with DNS records and the instructions how to add them to your domain registrar account.
Notify us once you set the DNS records. We'll verify them on our end and we will enable your custom email sending address.
How custom MAIL FROM works
With a custom MAIL FROM email address configured, all transactional emails — including welcome emails, event joining confirmations, service purchase notifications and invoices — are sent from your custom email address. This ensures consistent branding for all your Spacebring-generated communications.
Helpful links
Instructions for setting DNS records in common registrars:
Migrate custom MAIL FROM to a different hosting provider
If you are changing the hosting provider, you need to make the following changes to your currently configured custom MAIL FROM to ensure seamless email sending from your app.
Go to the DNS panel of your new hosting provider and create the same DNS records that our team shared with you on the very first custom MAIL FROM configuration.
Delete the previously created DNS records on the old hosting site.
Migrate custom MAIL FROM to a different domain
If you are changing your domain name, you need to make the following changes to your currently configured custom MAIL FROM to ensure seamless email sending from your app.
Request the new DNS records for setting up the custom MAIL FROM on the new domain from our support team.
Open the DNS panel of your new domain name and create the necessary records, which our team shared with you.
Delete an old record created for the old domain.
FAQ
How quickly my custom MAIL FROM is configured after ordering the add-on?
How quickly my custom MAIL FROM is configured after ordering the add-on?
Enabling email sending from your custom MAIL FROM depends on how quickly you configure the DNS records that we send you. As soon as you create the records and notify us during our support hours, we will immediately verify them and enable your custom email sending address.