Administrators can consolidate all non-subscription charges into the system's billing workflow. Whether you are charging a customer for a physical product, service fee, or a penalty, you can select the necessary service and apply it directly to their existing invoice.
By selecting a pre-set product, the system automatically applies the correct price—saving you time and eliminating manual data entry errors.
Use cases
Quickly charge members for purchased products (food, beverages, or merch).
Easily apply fees for additional services (e.g., cleaning, administrative assistance, or custom event setup).
Invoice customers for fees like lost keys, damaged furniture, or late-access fees.
Charge for external services such as high-volume printing or large meeting catering orders.
Charge the customer for a security deposit or retainer fee that will be held against future services or damages.
Create all one-off services
To utilize this feature effectively, create every item or fee as a product in the Shop module. If the item (e.g., a "Lost Key Fee" or "After-Hours Access") should only be used by administrators for invoicing, you can set its visibility to "Administrators".
Add one-off services to invoices
Once you set up your products, you can quickly add them to a customer’s invoice.
Go to Customers > open the customer profile > Billing.
Open the invoice:
To include the charge in the customer's next scheduled bill, click on the "Upcoming invoice".
To charge immediately or add to a separate bill, go to Invoices > open an existing draft invoice.
Press
Create item.
In the "Product" section, select the necessary product (e.g., "Lunch," "Lost Key Fee") from the dropdown list. The system automatically applies the correct price. Any applicable Shop discount from the customer's subscription is also applied automatically.
Apply a coupon if necessary.
Press
Create.
The invoice will reflect the selected invoice item and the total amount due will be updated immediately. The customer will be charged once the invoice is issued (automatically or manually by the administrator).
To edit or delete the one-off service, press on the (...) menu button near the necessary item and select "Edit" or "Delete". Only custom invoice items can be edited.
