Contracts are individual agreements between you and your customers. The Contracts module provides a seamless, centralized way to store and manage all customer agreements in one place.
Contracts are designed to simplify your onboarding process and ensure legal protection:
When you need members to formally sign off on liability waivers, building rules, or regulations (e.g., liability for damages, general conduct).
To require a digital signature before a member is allowed to proceed to payment or activate their plan, ensuring compliance precedes financial commitment.
To attach specific, separate legal agreements to individual membership plans.
To eliminate the administrative burden of using third-party tools by allowing admins to create, send, track, and file contracts seamlessly within Spacebring.
To generate contracts that automatically reflect the dedicated resource being leased (e.g., the specific desk or office) and link the document to the customer.
Prerequisites
To start using contracts, make sure you've completed the following prerequisites:
Enable the "Contracts" switch on the Location settings > Contracts page.
Create your membership plans, resources, and one-off services.
Create a contract
Go to the Billing > Contracts page.
Press
Create contractin the top-right corner.
Fill out contract details:
Customer
Template
Expiration date — set the deadline for signatories to sign. If not signed by that date, the contract will be auto-declined.
The expiration date cannot be in the past and must be earlier than the start date if the "Issue invoice from contract" or "Create subscription from contract" toggle is enabled.
Items — add recurring and/or one-off services the customer will receive under this contract.
For each item, specify the quantity, adjust the unit price if needed, or apply a coupon discount.
Coupons can only be applied to recurring items in contracts.
If the customer's contract includes at least one recurring item, set:
Start date
End renewal —select "On date" to specify an end date, or choose "Never" if th contract has no specific end date.
Create subscription from contract
If enabled, the customer's subscription will activate automatically on the selected start date after all parties sign.
If disabled, the administrator must manually create a subscription for the customer.
When adding both recurring and one-off items, the one-off items are included only on the customer's first subscription invoice. They are automatically removed from the subscription after the first billing period.
If the customer's contract includes only one-off items:
Issue invoice from contract
If enabled, the customer will receive an invoice with the selected items automatically when the contract is fully signed.
If disabled, the administrator must manually issue the invoice to the customer.
Signatories
Enter the signatory's name, email, phone number (optional), and party (customer side or location side).
You can add unlimited signatories on both sides. Then, drag and drop them to define the order in which you want all signatories to receive a contract email for signature (if you use eSignature).
For individual customer contracts, you can click to prefill the signatory with information from their profile.
The contract may have no location signatories, but must have at least one customer-side signatory.
4. Press Create. Then review all details before issuing the contract.
Issue a contract
Open the contract and select one of the following options:
Press
Issueto collect the contract signature manually.Press
Issue with eSignatureto collect the contract signature automatically.
With eSignature, the customer receives an email and can sign digitally. Issue contracts for eSignature
Without eSignature, share the contract with the customer externally for signature. In this case, it is not sent automatically.
Customers can always view their contract on the Membership > Billing > Contracts page.
Manage contracts
To view all contracts or find a specific customer contract, administrators:
Go to Billing > Contracts page.
Use filters to find a specific contract by status or customer.
You can modify or delete a contract while it is in "Draft" status.
Open the contract.
Click the (...) button in the top right corner.
Select "Edit" to adjust details or "Delete" to remove the draft.
Deleting the contract is irreversible and cannot be undone.
You can also terminate already issued or signed contracts:
Click the (...) button in the top right corner.
Select "Terminate" and choose the reason.
Upon termination, a confirmation email with the reason will be sent to the customer.
To track contract analytics, go to Analytics > Contracts page.