Effectively onboarding new members is crucial for fostering a welcoming and engaging community. By making this process automated, engaging, and personalized, you ensure that new members feel welcomed and empowered.
How to onboard members and companies
Explore practical tips and helpful practices to streamline new members' onboarding and create a lasting impact from day one.
Utilize the “Subscriptions Purchased” Zapier trigger
Automate your onboarding process by setting up a Zapier trigger that activates when a new subscription is purchased.
To set it up, follow these steps:
Log in to Zapier > create a new Zap.
Choose Spacebring as your first step > "Subscriptions Purchased" trigger, and set it up accordingly.
As a second step, choose the “Send Email” action by Gmail or another platform supported by Zapier.
This can streamline tasks such as sending custom welcome emails and notifying relevant team members.
Announce new members on the Feed page
Celebrate new arrivals by creating a post on your community’s Feed page. This way they will be acknowledged and encourage existing members to extend a warm welcome. Alternatively, consider compiling a weekly post that introduces all new members, fostering a sense of inclusion and community.
Assign a mentor
Pair new members with experienced ones who can guide them, answer questions, and facilitate introductions within the community. This personalized approach can significantly enhance the onboarding experience.
Offer promo codes for cross-location bookings
If your network has more than one location, you can encourage members to explore different locations by providing promo codes for bookings. This not only adds value to their membership but also promotes engagement across your network.
Follow up after the first month
Reach out to new members after their first month to gather feedback on their experience. This demonstrates your commitment to continuous improvement and helps identify areas where you can enhance the onboarding process.
By incorporating these strategies, you can create a comprehensive onboarding process that not only welcomes new members but also sets the foundation for their long-term engagement and satisfaction within your community.