We offer several plans for your business. The most up-to-date pricing is available on the pricing page on our marketing website.
View subscription details
To see your plan details and download invoices, the owner needs to follow these steps:
In Spacebring, click (...) menu next to your network name on the left-side panel.
Go to Network Settings > Billing.
On this page, the owner can see the following information:
Details of your current Spacebring subscription, including the plan and any add-ons.
The "Usage" section displays all products included in your Spacebring subscription, the quantities of active users and locations included in your plan and add-ons, any exceeded quantities for the current subscription period, a breakdown of charges, and the subscription renewal date.
How is the subscription fee calculated
Your subscription fee has two parts: prepaid and postpaid.
The prepaid fee is your Starter, Essential, Pro, or Enterprise base price plus add-ons. It's billed on the first day of your service period.
The postpaid fee is a total of additional active user packages. It's calculated as the maximum number of active users during a billing month. It's automatically added to your next month's payment. You can get a link to download active users for the previous subscription period in the email footer of each invoice.
Who is an active user
An active user is someone who engages with the member web portal or mobile app through bookings, payments, or by having a personal or company subscription, thereby creating value for your business. Users who only view content in the member web portal or mobile app without interacting with it, perform free actions on the Feed, Support, Chats, Benefits pages, or are visitors or free event attendees aren't considered active and don't count toward your subscription. Understand active users
What are the subscription terms
The minimum subscription term is six months. If you subscribe for a year of service, then prepaid fees are on a year-to-year basis, with postpaid fees billed monthly.
Your subscription payment will be processed automatically and charged to the default payment method on file. We accept:
Payment cards (Visa, MasterCard, American Express, depending on the country).
Wallets (Apple Pay, Google Pay).
SEPA Direct Debits. We charge €10.00 for failed or disputed SEPA Direct Debit payments.
You will get notifications of upcoming payments and receipts upon successful charges.
We offer a contract if it's required by your country's foreign economic activity legislation.
We charge €21.00 re-activation fee for disputed card payments.
If the subscription invoice is not paid within 7 days, your app will be suspended. If the invoice remains unpaid for 30 days, both the web and mobile apps will be terminated.
How to make changes to my subscription
The following can be changed in your subscription with Spacebring:
1. Update payment information, invoicing address, and download invoices
The owner goes to Spacebring > clicks (...) menu next to the network name on the left-side panel > Network Settings > Billing > presses Update payment information, invoicing address, and download invoices in the "Plan" section.
2. Upgrade the plan and purchase add-ons
The owner follows the steps from the Upgrade subscription with Spacebring guide.
3. Cancel subscription or downgrade
Contact us at [email protected] to cancel or downgrade your Spacebring subscription.
Some considerations if your invoice amount is different than expected:
Currency conversion: Our pricing is in EUR; if you use another currency, the amount is calculated based on current exchange rates at the time of your invoice.
Multiple workspaces: If you have multiple apps, you will receive an invoice for each one that has an active subscription.
FAQs
Why do I see Upgrade next to some pages and integrations?
Why do I see Upgrade next to some pages and integrations?
The Upgrade button appears next to the feature or integration that is not available on your current plan. If you would like to unlock and use those features and integrations, consider upgrading your plan. You can find more information about available plans and the features they include here.