Spacebring lets you grant Salto KS access based on a subscription or booking, and automatically revokes access when it expires. Here are the most common errors you may encounter and how to resolve them.
Lock compatibility
Not all Salto KS locks support digital key unlocking. Test each of your locks individually.
If a lock does not support digital keys, contact Salto KS for assistance.
Low-power locks
Some locks operate in low-energy (sleep) mode.
In these cases, simply holding the phone near the reader may not work—users should firmly tap their phone on the reader.
Apple Wallet behavior on iOS smartphones
On iOS devices, tapping the phone on the lock may trigger Apple Wallet to open. This does not interfere with unlocking.
If you want to prevent this behavior, the owner of your Apple Developer account can contact Apple to request suppression of Apple Wallet for your app.
Apple may require additional information or agreements, so it’s best for the account holder to handle this request directly.
"Enable Bluetooth and locaton permissions to unlock doors"
During the first unlock using the digital key, the member portal or mobile app requests users to grant Bluetooth/Location permissions to unlock doors.
If they reject any of these permissions, while clicking the
Unlockbutton, the user will see the "Enable Bluetooth and locaton permissions to unlock doors" error message.To solve this, the user needs to navigate to their device settings > select your member mobile app and enable the required permissions for it.
"Could not grant access"
Administrators may see a "Could not grant access" error in their members' profiles. This error occurs when the user's data fails to synchronize to Salto KS, and the user, therefore, doesn't receive access based on their subscription. The issue can happen due to the temporary unresponsiveness of the API on the side of Salto KS while syncing data.
To solve this issue:
Navigate to Spacebring > Customers > select the necessary customer.
Tap on the subscription in the "Subscription" section.
Scroll down and locate the "Access" section > choose "Not selected" from the drop-down list > press
Save.
Reopen the subscription > in the "Access" section, select the necessary Salto KS access control group again > press
Save.
After completing these steps, Spacebring will attempt to sync the users to the Salto KS dashboard again to grant the required access.