Spacebring lets you grant SALTO KS access based on a subscription or booking, and automatically revokes access when it expires. Here are the most common errors you may encounter and how to resolve them.
"Could not grant access"
Administrators may see a "Could not grant access" error in their members' profiles. This error occurs when the user's data fails to synchronize to SALTO KS, and the user, therefore, doesn't receive access based on their subscription. The issue can happen due to the temporary unresponsiveness of the API on the side of SALTO KS while syncing data.
To solve this issue:
Navigate to Spacebring > Customers > select the necessary customer.
Tap on the subscription in the "Subscription" section.
Scroll down and locate the "Access" section > choose "Not selected" from the drop-down list > press
Save.
Reopen the subscription > in the "Access" section, select the necessary SALTO KS access control group again > press
Save.
After completing these steps, Spacebring will attempt to sync the users to the SALTO KS dashboard again to grant the required access.