Once you have decided to migrate from OfficeRnD to an easier-to-use and reliable platform, you can follow this simple guide on smooth migration.
Prerequisites
Have the subscription for your new app active. Schedule a quick demo to sign up.
Have access to the OfficeRnD Admin Portal to download all data on your users, such as names, emails, and plans.
Step 1. Export data from OfficeRnD
To seamlessly transfer all data to your new app, export your customers' list, plans, and other services.
To export this data from OfficeRnD, do the following:
Log in as an administrator to OfficeRnD Flex and navigate to the Community module.
To export data, navigate to the area containing the data you want to export, such as members, companies, memberships, etc., and download .CSV file.
Make sure to export the list of your members with their emails, information about what company they belong and what plan they have.
Step 2. Cancel memberships with OfficeRnD
To make sure that your customers are invoiced through your new app in the next month and are not double-charged through OfficeRnD, proceed in the following way:
One to two weeks before the next date of invoicing your customers, cancel memberships in OfficeRnD. For this, in OfficeRnD, navigate to the Community > click on Companies or Members > in the Membership section, configure the end date (till what date you want your customers to have credits, discounts and get invoiced in OfficeRnD). After this, press "Cancel Membership."
Notify your customers that the next invoice cycle will be done through the new system.
Step 3. Set up your web app
With your new app's intuitive interface, you can easily tailor your workspace to your requirements.
To continue, follow our simple "Get Started" guide (1-3 hours to add all data). Once you are ready, mass invite your members (up to 1 hour to upload everyone).
Remember that you can also set up your custom domain while customizing your web app. To proceed seamlessly with it, please remove the previous record created for OfficeRnD first, and then add a new one.
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Step 4. Sync bookings
To make sure that your members and nonmembers book through a single app, transfer all future room bookings from OfficeRnD to your new app.
If all your room bookings were synced to Google Calendar with OfficeRnD earlier, enable two-way sync with a Google Calendar integration in your new app, and all room bookings will instantly appear in your app, which will help to move all bookings history into your app.
Step 5. Accept first bookings & payments through your new app
With everything set up, your members invited, and users' subscriptions created, your customers can explore the app:
Members receive their first invoices for the created subscriptions and make the first payment manually with their desired payment method.
Users with active subscriptions can book with expiring credits and use their plan's benefits.
All users can book by paying online via the connected payment gateway at any time.
To set up automatic invoice payments in the app while migrating from OfficeRnD, your members must manually make only the first payment for the invoice in the new app; therefore, they'll be set on auto-pay. After paying the first invoice online, all further payments will be fully automated by default.
Throughout the entire process, a dedicated happiness manager will be available to support you and answer any questions.
Step 6. Order branded mobile apps
Get fully white-labeled mobile apps for your space to improve user engagement and manage your workspace on the go. To proceed, do the following:
Submit a simple order form.
Wait for our team to inform you about your apps ready 🚀.
If you have any questions on the migration process, contact our support.