Managing mail and package delivery can be daunting, especially if you receive high mail volumes at the reception desk. Learn how to efficiently organize your mail delivery process through the user-friendly support ticketing system.
How mailroom management works
The administrator creates a new support ticket for the recipient user during mail pick-up. Optionally, they can attach photos of a letter or package to inform the recipient of its contents.
The recipient user receives a notification and responds to the support ticket, indicating how to proceed with the mail, such as forwarding it to another address or discarding it.
The administrator processes the user's request and then closes the support ticket. It's done!
Prerequisites
Invite your virtual mail members to your location.
Enable Support page.
Manage notifications and attachments
Go to Spacebring > Service > Support > Tickets.
Tap on
Create Tickettop right > select type "Mail and Packages."Choose your virtual mail member in the "Users" section and type a message.
Only the selected user and administrators will see the ticket and its activity. Learn more about our security practices on our website.
4. Attach photos of the mail or package contents as comments to the ticket. To do that, paste the copied image or press the "Image" icon next to the comment field to upload a photo from your device. The image will appear as an attachment in the "Activity" section of the ticket:
5. The user will receive the notification and can comment on the ticket.
6. When the mail is handled, the administrator changes the ticket status to "Solved."