The Users page gives a complete list of users in your network. From here, you can:
View all users across all locations in one place
Easily add a user to another location
See everyone who has logged in to your member web portal or mobile app—even if they haven’t made a purchase
Track which of users you invited have activated their accounts
Check when each user was last active, and more.
View all users in your network
As an owner or administrator:
Click your network name top left.
Go to Network settings > Users.
Review the list of all users across your network.
Users are sorted from the most recently created to the oldest. Use the following columns to understand user activity:
Created — the date you first invited the user or the user logged in to your member portal by themselves.
Last active — the date when the user was last active in your member web portal or mobile app.
Terms accepted — the date the user accepted your terms of use.
Locations — shows whether the user is a member or nonmember of any location. Click a location name to open their profile there.
To check which of your invited users have activated their account, look at the "Last active" column. If no date is shown, the user hasn’t logged in yet.
4. Click the (...) menu next to a user to:
Add them as a nonmember to any location
Invite them as member to any location
Block the user
5. Click (...) > Export as CSV top right to export your user list.
Export is available to the owner only.
How blocking a user works
When you block a user:
The user is immediately logged out of all active sessions.
They can no longer log in to the member web portal or mobile apps.
The block applies across your entire network (if you have multiple locations), but does not extend to other networks.
Blocked users are marked with a red shield icon with a slash.
You can unblock a user at any time by clicking (...) >
Unblocknext to their name.
